ORDER PROCESSING AND SHIPPING

ORDER PROCESSING AND SHIPPING 

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We offer free standard shipping worldwide. Please kindly allow 3-7 business days for processing and despatching at our business centre before your order is shipped. Orders placed after 12 pm on Friday will be processed the following Monday. Once orders are placed they cannot be changed or cancelled as our products are custom made per order.

All orders will be dispatched from our warehouse within 7 business days. In peak periods, please allow for up to 10 business days for dispatch. You will receive a tracking order, which you can follow from our tracking page.

Standard international shipping: 8-20 business days

***All shipping times exclude clearance/customs delays

COVID 19 Shipping

COVID 19 has affected ALL e-commerce and retail shops. We are experiencing delays as we put safety first. In the last few weeks, we have seen a significant increase in our sales as people worldwide stay home and shop more online. With incoming parcel volumes at Christmas levels, the safety measures we’ve implemented in our processing facilities mean it is taking longer to process. While we are delivering in record numbers for this time of year, customers should anticipate delays. These delays are taking place across the world and are affecting the e-commerce industry. We thank you for your patience as we work hard to get your order to you.

• Please allow 2 to 4 weeks for your order to arrive. We wish we could be more precise with out shipping times, however at COVID 19 time, many things are out of our control. Due to a recent surge in demand for our Diamond Rose™ Bears, please allow up to 2-4 weeks for delivery via our free standard shipping option.

Diamond Rose™ Bears cannot be responsible for unforeseen delays due to factors outside of our control. This may affect the delivery time, such as delivery driver breakdowns, strikes, inclement weather, natural disasters and other factors which cannot be predicted. This also includes the consequences of COVID-19 on e-commerce.

For international orders, Diamond Rose Bears will not be responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from Post to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back-end charges once the package has exited the shipping country. We have ongoing relationships with our suppliers in the United States, Europe and Asia. If the item you have purchased is out of inventory at your nearest location, it will be shipped from your next closest location.

Please ensure that our Terms and Conditions have been read, understood and agreed to before conducting any business transactions. If you have any questions feel free to contact us at info@diamondrosebear.com. Thank-you.